1-888-238-0180

Helpful Information

International Moving FAQ, Insurance & Shipping Rules

Everything you need to know before your international move — from customs paperwork and inventory requirements to insurance options, payment terms, prohibited items, and transit times.

Request a Quote Call 1-888-238-0180

Before You Ship

These are the most important rules to review before pickup. A little preparation now can help prevent customs delays, added fees, and insurance issues later.

Customs Rules & Documentation

We provide destination-specific customs guidance and document requirements with your booking confirmation. Because import rules can change, we also recommend verifying the latest details with your destination country’s consulate or customs authority.

Our team will guide you through the process step by step so you know what is needed before your shipment departs.

Inventory Requirements

Your inventory is one of the most important documents for customs clearance.

Full Packing Service:

Our movers prepare a detailed customs inventory during the packing process.

Self-Packed Moves:

You must provide a numbered inventory with clear descriptions and estimated values.

Example:

#1 – Books ($300)

#2 – Linens ($250)

#3 – Dresser ($600)

Avoid generic descriptions such as “miscellaneous.” Boxes without clear descriptions may be rejected by customs. We include an inventory template with your booking confirmation.

Prohibited & Restricted Items

Most countries restrict or prohibit certain items. Common examples include:

Perishable food
Plants and seeds
Certain medications
Fireworks, ammunition, and weapons without proper permits
Gasoline, lighter fluid, propane tanks
Cleaning chemicals, bleach, and aerosol cans

Not sure about an item? Ask us before packing. It is much easier to check in advance than to deal with fines, delays, or confiscated goods later.

Shipping Batteries & Powered Equipment

Lithium batteries are heavily regulated in ocean freight. Please tell us in advance if you are shipping scooters, e-bikes, power tools, lawn equipment, or any battery-powered item.

Typically Allowed:

Internal batteries under 100Wh such as phones, laptops, and cameras, when declared and securely packed.

May Require Special Handling:

Items over 100Wh such as e-scooters, e-bikes, hoverboards, and some tools may require HAZMAT declaration, surcharges, certified trucking, placards, and advance approval.

Not Allowed:

Loose spare lithium batteries, damaged or leaking batteries, and undeclared high-capacity batteries.

Undeclared hazardous items can lead to major fines, refusal of shipment, customs problems, and possible loss of insurance coverage.

Insurance & Protection

Choosing the right coverage before pickup is one of the most important parts of protecting your shipment.

Insurance Info

Coverage Options

Full Coverage (All Risk)

Available for shipments professionally packed by movers. This is the broadest protection option.

Total Loss Coverage

Available for self-packed shipments. Covers catastrophic loss only, such as fire, theft, or loss of the entire shipment.

Important Insurance Notes

Insurance must be finalized before pickup. Coverage cannot be added once the shipment has been collected.
Full coverage requires a matching valued inventory list.
Full coverage is not available for shipments you unload yourself.
Without added insurance, carrier liability is limited to $0.60 per pound.

Payments & Common Questions

Quick answers to the most common questions customers ask before booking and shipping.

Payment Terms & Options

Deposit: 20% required to secure your booking
Final Payment: Due before your shipment departs the U.S.
FCL Shipments: Usually invoiced on loading day
LCL Shipments: Usually invoiced after warehouse intake
Payment Methods: Credit card, check, Zelle, or wire transfer
Zelle: accounting@ecshipping.net

A 4% processing fee applies to credit card final payments. Credit card payments may require a signed authorization form.

Frequently Asked Questions

How long will my shipment take?

FCL: 3–12 weeks

LCL: 1–5 months

Air Freight: 1–3 weeks

Transit times vary based on route, season, customs, and service type.

What happens if my shipment is delayed?

Our team will provide updates and help you understand the reason for the delay and next steps.

Can I track my shipment?

Yes. Tracking details are provided once available, and you can always contact our team for updates.

Are there extra fees I should expect?

Possible charges may include customs duties, port handling, storage, and accessorial services such as stairs, shuttle service, elevator issues, or long carry.

Should I tip the movers?

Tipping is optional but always appreciated when the crew provides great service.